Safety for All
Our Community Pledge
Our top priority is the safety and well-being of our team members, our guests, and each and every member of our community. To keep all of us safe, we have implemented new health and safety protocols that go above and beyond our already strict standards.
OUR VACCINATION POLICY
In an effort to keep our community safe, anyone 12 and older who wishes to dine indoors must show proof that they are fully vaccinated. Our teams are required to be fully vaccinated as well.
Accepted proof of vaccination includes your physical vaccination card, photo of your vaccination card, Health Pass By Clear, or any other government-provided digital record.
Thank you for your understanding as we work to provide the most comfortable and safe experience for both our guests and our teams. We look forward to seeing you soon.
If we can help answer any additional questions, please reach out to firstname.lastname@example.org.
FREQUENTLY ASKED QUESTIONS
What does it mean to be fully vaccinated at USHG?
For anyone 12 years of age or older, our definition of “fully vaccinated” is your two shot vaccination series for Moderna and Pfizer vaccine or your single dose of the J&J vaccine.
Can unvaccinated children dine indoors?
In accordance with Washington D.C. mandates, children 12 and older must show proof of vaccination.
What exactly do I need to bring to validate my vaccination status?
Please be prepared to share with our host or maître d' your proof of vaccination and photo identification. Accepted proof of vaccination includes your physical vaccination card, photo of your vaccination card, Health Pass By Clear, or any other government-provided digital record.
AIR FILTRATION TECHNOLOGY
Under the guidance of HVAC specialists, we have upgraded the air filtration and purification systems at each of our restaurants to introduce both UV lighting and bi-polar ionization technologies. The UV light purifies the HVAC unit and filters themselves, while the bi-polar ionization technology releases positive and negative ions into the air, causing particles including bacteria, viruses, and mold spores to cluster together. These clusters are then large enough to be captured by filters with a MERV 8 rating or higher, which we have also installed in each of our restaurants.
SAFE FROM THE SOURCE
We've developed specific health + safety standards for our suppliers that mirror our own practices. Every supplier certifies they've met these standards.
TEAM MEMBER WELLNESS CHECKS
We check team member temperatures at the start of each shift. Team members must also complete a wellness checklist before starting work for the day.
REQUIRED SAFETY EQUIPMENT
We require our team members to wear the face masks and gloves we provide. You are required to wear a face-covering when you arrive and when our staff approaches your table.
We follow strict and thorough handwashing guidelines issued by the FDA and CDC. Team members change gloves regularly and at least every 30 minutes.
STRICT SANITIZATION STANDARDS
We disinfect all high-touchpoint surfaces at least once every hour with EPA-registered disinfectant. Hand sanitizer stations are available in our kitchens and dining rooms.
SOCIAL DISTANCING MEASURES
We've revised our menus to ensure proper social distancing in our kitchens. Our pickup stations are setup to allow guests and delivery partners to be 6' apart.
ADDED FOOD SAFETY PROTOCOLS
We've redesigned processes with the guidance of food safety experts. Our cooking stations have minimal interaction, and any shared equipment is sanitized between use.
CONTACTLESS PICKUP + DELIVERY
We seal our packaging and delivery bags to ensure your food is safe after it leaves our kitchens. All of our pickup stations are contactless.
ENHANCED TEAM MEMBER BENEFITS
Team members are required to stay home if they do not feel well. To take care of them, we have expanded our benefits with emergency paid sick leave and family leave.
GET IN TOUCH
If we can help answer any additional questions please reach out to email@example.com.